1. Overview
At Crystal Entertainment, we respect your personal privacy and are committed to safeguarding the information you share with us. This Privacy Policy describes how we collect, use, and protect your information when booking cinema tickets, reserving seats, or using our digital portals.
2. Information We Collect
When you make reservations or create an account, we may collect:
- Contact Information: Full name, email address, and phone number.
- Booking Information: Selected showtimes, screening dates, seat numbers, and reservation codes.
- Verification Data: One-time passcode verification timestamps to ensure legitimate bookings.
3. How Your Information Is Used
We use your information exclusively for the following operational purposes:
- Confirming and dispatching your booking reference codes, e-tickets, and barcodes.
- Contacting you with updates regarding showtimes, schedule changes, or reservation status.
- Validating your email address to prevent duplicate holds or fraudulent reservations.
- Providing dedicated concierge support whenever you contact our staff.
4. Data Security & Storage
Your reservation records and credentials are saved securely using encrypted database connections and industry-standard hashing protocols. We never sell, rent, or trade your personal information to third-party advertisers.
5. Contact Us Regarding Privacy
If you have any questions or requests regarding your personal information, please reach out through our Contact Page or email us at crystalmaldives@gmail.com.